Merchant Operations Associate, ShopBack Korea (Formerly Ebates Korea)

ABOUT US

Build the Smarter Way to Shop!

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 8 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand, Vietnam & Australia. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Gmarket, Amazon, Ebay, Booking.com, Yes24.com, Matches Fashion, Aliexpress and more than 2,500 merchants. We now provide cash rebates to over 10 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack's team in Korea!

Responsibilities:

The Merchant Operations Associate role will be responsible for all merchant-related projects including integration, onboarding and problem solving. This means the candidate will be exposed strongly to both internal and external stakeholders to ensure users of ShopBack receive what they deserve. Here are some expectations of the role: 

• Onboarding and integration of new merchants onto the ShopBack platform

• Thorough QA and testing of merchant links

• Manage relationships with external merchants and networks, and participate in negotiations with the business development team

• Analyse data to ensure accuracy of transaction information

• Work collaboratively across the organisation including Tech, Customer Service, Marketing, Business Development to optimise and scale current processes

• Implement new initiatives to enhance the tracking reliability of ShopBack merchants

• Work with Customer Service team closely to problem solve merchant-related issues, and proactively implement solutions to prevent future recurrences

Preferred Requirements

• Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus)

• Good track record with setting up processes and improving productivity 

• Excellent in Microsoft Excel functions

• Highly motivated problem solver and able to identify issues and provide solutions in a fast-paced startup environment

• Excellent verbal and written communication skills

• Strong attention to detail

• Fluent in Korean and English, written and spoken

Guideline for Applicants

• Employment type: Full time

• Please send the CV to hr-kr@shopback.com until the application is closed. 

• Reaching out only to 1st round interview candidates

• All documents must be in English. 

Others 

• Office Location: Shinnonhyun (9호선 신논현역) Station

• Welfare: Education fee equivalent to SGD 800 / Vacation allowance SGD 500

• URL: www.shopback.co.kr 

ABOUT US

똑똑한 쇼핑 습관을 만들어 나갑니다! 

샵백은 2014년 싱가포르에서 시작한 스타트업으로 현재 동남아 8개 국가(싱가포르, 말레이시아, 인도네시아, 필리핀, 대만, 태국, 베트남, 호주)에서 캐시백 서비스를 운영하고 있습니다. 지난 6년간 총 100억 가량의 캐시백을 지급해온 샵백이 2020년 드디어 한국으로 찾아옵니다!  

샵백코리아는 지마켓, 아마존, 이베이, 매치스패션 등 전세계 700여개의 온라인 몰과 제휴하여 마케팅 서비스를 제공합니다. 샵백코리아 신규서비스 런칭 및 공격적인 마케팅을 준비하고 있고, 본 과정에서 함께 성장할 인재를 찾고 있습니다. 새로운 도전을 원하고, 국내 이커머스 업계에 새로운 지평을 열어가고자 하는 분들의 지원을 기다립니다.